I’m a Monocle fan. My first reaction upon holding this beautifully feeling, presented magazine was – there isn’t anything here, its all just branding! But lo = open the cover and the pages feel nice, look nice, its a treat to hold, read and the little cartoons are the little details that so many other magazines just overlook. This is important to me, being someone who has been known to quote “life is made up of details…” Every month, that magazine takes me away from the cubicle of Ankara life and transports me somewhere luxurious, sophisticated…generally a happier place from the unnecessary frustrations of daily existence here. Even better is being on the road, and Monocle connects back into the curious, informed, fun, hob-nobbing, happy, jetting crowd.
Editor Tyler Brule likes to talk about country ‘brands’ quite a bit, and naturally I think about ‘brand Turkey.’ While brand Istanbul has plenty of chances to shine because of its location, history and ‘hub’ nature, the rest of Turkey holds onto the hem of Istanbul’s skirts, like the younger sibling tugging for attention.
A small leap away are the Gulf countries, heavily investing into airports versus oil money, a major new brand strategy, so what is Turkey doing? Well I can tell you what Turkey is NOT doing. Case Study: Turkish Airlines.
In 2005 when I moved to Turkey and Turkish Airlines was the most convenient carrier to fly, I was impressed with the fresh Turkuaz cabin interior, a contrast to the glorified bus-set variety which existed when the airline was still under state control. The staff was good looking, friendly and could all speak English. The food was fresh, decent and there was none of the greasy hair stains on the windows.
In 5 years, some of the Captains have such poor English that I cringe (I teach English from time to time and have a hard time understanding what is being said, save for having basically memorized all the flight announcements). While the cabin crew have largely remained nice looking, there is definitley a gap. Some are gracious, warm, friendly while others pride themselves their position, behaving as if its a priveilge for you to be served by their duty free shopping selves.
Next comes the lounge in Istanbul. Is it really necessary for ALL the TV’s to show the same channel, all with volumes turned up? Air conditioning is haphazard and with the two major walls glass (ie most of the daylight hours= greenhouse), please turn on the AC instead cutting costs. Where is the subtlety and the ‘loungeing’ aspect of being in the lounge? It wasn’t like this 5 years ago… Even the SAS operated lounge at crazy Heathrow is able to give that “pause” feeling.
The best innovation in the lounge (and I’m being sarcastic here) has got to be the recent decision to get rid of the free wireless. Perfect! So what are the benefits of the lounge? There is a free (!) massage chair and shuttle to the aircraft, but thats about it. Unless you are taking an early morning flight, you can wish away your flight leaving or arriving on time. Now with Lufthansa flying from Ankara to pretty much everywhere via Munich, the jump to German counterparts seems more tempting. Munich airport also, is like a playground. How is it with so many best case examples, Turkish Airlines or airport operators aren’t able to get it together?